Return & Refunds
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Return and Refunds Policy
Due to the nature of the products sold on EpicDungeonTiles.com we can not offer a refund on products, as the product can’t be effectively returned.
In the instance of a faulty or damaged download we will offer a 30 day refund if we deem the product is faulty or not fit for purpose. This will not include issues with specific slicing software or issues with individual printers.
If you believe you have received a faulty download, please let us know within 7 days of purchase so that we can investigate the problem and either attempt to rectify the download or offer you a refund.
After we have offered you a refund it can take up to 7 working days for us to process the refund our end and then any additional time required by the payment provider you chose to make payment with.